Answered within 3 business days
Every message is read by a person on the team. Most are answered well before the deadline; the promise is the outer bound, not the target.
One thread, one reference
You get a reference code the moment the message is received, and the reply comes back to the address you gave. Quote the code and the same person picks it up.
2 messages a day
A deliberate ceiling. It keeps the queue readable, which is what makes the reply window possible — sending the same thing twice does not move it up.
Email support
Prefer your own mail client, or need to attach a screenshot? Write straight to us. Include your account email and, for a question problem, the question ID.
support@utricle.netSend it from here.
This goes to the same inbox as the address above, with a reference attached so nothing gets lost between replies. You do not need an account to use it — if you cannot sign in, this is the right way to reach us.
Be concrete: what you did, what happened, and what you expected instead. For a billing question include the date and amount; for a question error include the question ID.